If you need to cancel your place at a class...
To keep things really clear, please let me know by email at least 24 hours in advance if you are unable to come to a class or any type of one-to-one session. This is so that I can notify anyone on the waiting list of the newly-available place and offer it to others. If you have booked a place and then on the day of the class you let me know that you can't come or you don't turn up, I can't offer that space to anyone else.
The booking system does not offer refunds, only transfers, and only as long as you give me at least 24 hours' notice. I can then transfer your place to a class in the future. Please tell me what date and class you could like to transfer to.
If you have booked a place in a class but then don't turn up (for whatever reason - whether it's in your control or not), I am not able to roll your place to another class. It's like the cinema: if you've bought a ticket and then don't get to the screening, the film is still shown whether you are there or not, and the cinema doesn't let you roll your ticket to another day or time, nor does it give your money back.
If, for whatever reason, I need to cancel a class, I will give you as much notice as possible - usually by email. Please ensure I have your most up-to-date email address.
The booking system does not offer refunds, only transfers, and only as long as you give me at least 24 hours' notice. I can then transfer your place to a class in the future. Please tell me what date and class you could like to transfer to.
If you have booked a place in a class but then don't turn up (for whatever reason - whether it's in your control or not), I am not able to roll your place to another class. It's like the cinema: if you've bought a ticket and then don't get to the screening, the film is still shown whether you are there or not, and the cinema doesn't let you roll your ticket to another day or time, nor does it give your money back.
If, for whatever reason, I need to cancel a class, I will give you as much notice as possible - usually by email. Please ensure I have your most up-to-date email address.